Help

Technical

I didn't get an email after registering

Your email is probably in your spam folder.

I can't login

When you registered, you received an email with the username and password you chose. If you can't find that email, or your that login information isn't working, you can reset your password by visiting the login page and clicking the "Lost Password" link.


Strum Video Subscriptions

How will I be billed?

This is a recurring monthly subscription. When you sign up, your credit card will be billed $7, and this charge will recur on the same day of every month until you cancel.

How do I cancel?

It's easy. When you're logged-in, click "Your Account" in the top right corner of the screen. At the bottom of your Account Profile, check the "Cancel Subscription" box, and then click the "Update Profile" button. You'll still have access to the videos until the end of your monthly billing period.

Is my credit card information secure?

I never see your credit card information. It's handled by Authorize.net, the world's most popular payment gateway. They processes payments most of the big e-commerce sites.

This puts your security where you and I want it--in the hands of experts.

Where's the video for this song? There's no link on the chord chart.

Not all of the chord charts on my site have strum diagrams and videos. Either I wrote them before I'd fully developed my system of writing chord charts, or the song doesn't lend itself to strumming. I'm slowly updating those old chord charts, starting with the most popular ones.


Guitar Playing

Can you answer questions about my guitar playing?

No, I'm sorry. I would love to be able to help everyone who had questions--it's my favorite thing to do--but I have a full roster of guitar students who also need my help.

However, my goal is to make this website the kind of place where you can get all your questions answered, so if you have a suggestion for topics to cover, please send me a suggestion.

Can you write a chord chart of my favorite song?

I'm sorry, I can't do this either. All the charts on my site were requested by my private guitar students, and I just don't have time to create them for everyone else. Some day I'll have a legion of trained monkeys typing chord charts in my basement 24/7....


Teaching Handbook

Do you have a guarantee?

Absolutely. If you don’t like the book, or it isn’t what you expected, just email me and I’ll refund your money. You’ll even still have access to the Bonus Section.

Do you sell a paper version?

Sorry, no. Selling an eBook is 100x easier than selling a paper version, and it saves trees, too.

Of course, if you want to, you can print the eBook. Instructions below.

What’s PayPal? Is it a hassle?

PayPal is the service I use to process your purchase. I chose it because it’s pretty simple.

You don’t need a PayPal account to buy the book. After you click my “Buy Now” button, look for this message on the following page:

Don't have a PayPal account?
Use your credit card or bank account (where available). Continue

Click “Continue” and you’ll be able to enter your credit card information.

Is my credit card information secure?

PayPal, a huge corporation with an army of security personnel, handles your credit card information. I never see it.

Once I pay, how do I get the eBook?

Once you pay, click the link to return to my site. You’ll see a link where you can download the eBook file. Download it to you computer, and read away!

Just in case aliens attack before you’re able to return to my website, you’ll also get an email with the download link. If aliens also steal your email, call your doctor.

What’s a PDF?

The book is a PDF file, which stands for “Portable Document Format.” It’s a way of creating easy-to-read, easy-to-navigate eBooks. You just install Adobe Reader (if you don’t have it already), and then double-click the PDF file.

How do I access the Bonus Section?

You’ll get instructions when you buy the book.

Any tips on printing the handbook?

If you just hit “print” in Adobe Reader, it’ll print each page of the eBook on a separate piece of paper. Unless you have eyesight as bad as mine, that’s going to be a waste of paper–--the size of the eBook pages are the equivalent of a paperback novel, not computer paper. So I recommend printing in a 2-per-page format.

Every printer uses its own software, so I can’t give you step-by-step instructions, but here are some things I learned using my inkjet printer (connected to my Mac) and laser printer (connected to my PC).

  • Use a Laser Printer if Possible: Injet ink is expensive.
  • Use Lanscape Layout: Go to File –> Page Setup or Print Setup. Click the icon for “Landscape,” which means everything you print will be rotated 90 degrees.
  • Select 2 Pages Per Sheet: On my PC, I found this option here: File –> Print –> Properties Button. On my Mac, I went here: File –> Print.
  • Tweak Margins: You also may need to narrow your margins. On one printer, I chose the “Fit to Printer Margins” function. On the other, I set Page Size to A5 and Output Size to Letter.
  • Test First: Print just the first two pages to confirm everything’s working.

Chord Charts

How do I read your chord charts?

Visit my Guide to Reading Chord Charts.

This chord chart is missing a strumming diagram.

Most of the charts I've written out in the past four years have strumming diagrams. But I created the older ones before I'd fully develped my system. I'm slowly adding diagrams to most of those charts too.

There are also some songs that are too erratic to be played with one or two strum patterns, and others can't be strummed at all.

This chord chart is messed up!

Oops. Help a guy out and please send me corrections.